When was the last time you cleaned your windows? It’s recommended that they are cleaned at least twice a year, but living in Denver, you may need to invest in high-rise window cleaning more often.
Maintaining cleanliness is crucial for your property, whether it’s a large corporate building or your home. It’s easy to forget that having clean windows can significantly impact the curb appeal of your property.
High-rise window cleaning isn’t simple. It requires specialized skills, equipment, and expertise to ensure safety.
When considering hiring window cleaning services, it’s important to ask questions. The answers will help you determine if you should hire the company or keep looking. It will also give you peace of mind, knowing the team can be trusted.
This guide lists seven essential questions that you need to ask before signing a contract. Keep reading so you can make an informed decision.
1. Do You Have Experience with Similar Buildings?
There are several window-washing companies in Denver, but they don’t all have the same experience or expertise. Some may only work on residential buildings, while others may specialize in large corporate buildings.
It’s important to know if the company has experience cleaning high-rise buildings, whether commercial or residential. These types of windows and buildings require more skill and equipment, and you need to ensure they’re prepared for the job.
A company with a proven history of successfully handling projects like yours will be more likely to deliver the results you want. If the team has never completed a project that is comparable in size to yours, it’s best to move on in your search.
2. What Cleaning Methods and Equipment Do You Use?
Even if you don’t know much about cleaning high-rise windows, it’s still important to ask about their cleaning methods. A professional team member should be more than happy to explain their methods, equipment, and the products they use.
This will help you determine if their methods are effective and environmentally friendly. During this conversation about their cleaning methods, you should gain insight into the timeline of the project.
Asking about their projected start and end date will also tell you how efficient their methods and equipment are. It will also give you realistic expectations.
3. What Safety Measures Do You Have in Place?
Safety needs to be a top priority for the company that you hire. Asking about their safety measures will show you how much they care about their employees and clients. They should have safety protocols in place and they shouldn’t have an issue sharing them with you.
They should also have training programs and certifications that show they adhere to industry safety standards. If they aren’t in compliance with local and industry standards and regulations, don’t work with them.
You don’t want to risk someone getting hurt on your property. A company with protocols in place reduces the risks of accidents.
4. What Is Your Insurance Coverage?
While you never want to think of something bad happening during the high-rise window cleaning process, accidents happen unexpectedly. Even with safety protocols in place, the window cleaning company must have insurance.
A reliable service provider will have comprehensive liability insurance. This will cover potential damage to your property and injuries.
If the representative isn’t straightforward with you about their insurance policy, you may want to keep looking. A reliable company shouldn’t have any issues sharing their insurance information with you.
5. Can You Provide References?
A reputable high-rise window cleaning company should be able to provide you with references. You can ask to see other projects they’ve completed.
While seeing before and after photos is great, talking to other clients can be eye-opening. If you’re given references, take the time to call them.
You can then ask them about their results, the company’s reliability, and their professionalism. This step will allow you to determine if the company is worth hiring or not.
6. What Is the Cost and Pay Structure?
You don’t want to get blindsided at the end of your cleaning service with the bill. You only want to work with a company that is transparent about their fees and prices.
High-rise window cleaning services will typically be more expensive than low windows. You need to be prepared for the bill, which is why asking about the cost before signing a contract is key.
You must ask for a cost breakdown. You need to know exactly what you’re paying for.
If you don’t, a company could hide fees that you shouldn’t be responsible for. A window cleaning expert should be more than happy to show you where your money is going. You can then compare other quotes to ensure you’re getting the best deal possible.
You should also inquire about emergency services and how much they cost. You never know when you may need them.
Depending on your budget and financial status, you may want to put the service on a payment plan. Not every company is going to offer this option, but it doesn’t hurt to ask.
7. How Often Do You Recommend Cleaning?
If you’re new to Denver or a new property owner, you may not know how often you should clean your windows. As we mentioned previously, a minimum of twice a year is recommended, but the Denver weather may require service more often.
Where your building is located in Denver will have a large effect on your window cleaning schedule. Weather conditions and environmental pollutants can affect the cleanliness of your windows. A professional who is familiar with these factors will give you a personalized cleaning schedule to ensure your building looks great all the time.
Reaching New Heights with High-Rise Window Cleaning
Another key point to pay attention to when you’re asking these seven questions is how the company communicates. Are they rushing or pushing you to sign before you’re ready? Are they taking the time to clearly and kindly address all your concerns?
The questions themselves are important, but how they are answered can be telling as well. Choosing who to hire for your high-rise window cleaning can take some time, so don’t rush the process.
Our team at Outshine has been helping clients like you since 2014. Contact a member today with your questions!